Refund policy
Return & Refund Policy
At VOLKAN, we stand behind the quality of every product we make. Your satisfaction is our priority.
Eligibility for Returns We accept returns on unopened, unused products in their original sealed packaging within 30 days of the delivery date. Due to the nature of nutritional supplements and for health and safety reasons, we cannot accept returns on opened products.
How to Initiate a Return To request a return, contact us at shane@volkanusa.com with your order number and reason for return. Our team will respond within 2 business days with return instructions.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Damaged or Defective Products If you received a damaged or defective product, contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement at no charge.
Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at shane@volkanusa.com.
Non-Returnable Items
- Opened supplement products
- Sale or clearance items
- Gift cards
Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
